FAQ

 

ANSWERS TO ALL YOUR BURNING RENTAL QUESTIONS! 

HOW DO I PLACE AN ORDER?  Rental orders can be placed by submitting a quote request which can be found under every product page or by clicking HERE.  You may also contact us directly at info@modmixstudio.com.  Once we receive your inquiry, a representative will return your email and put an estimate together for you.  All orders are subject to availability so it is recommended that you place your order at least one month prior to the ship date to ensure availability of your desired selections. To confirm the order, you will need to complete and return the rental contract provided along with a 50% deposit to secure the order.  Order are not considered confirmed without a deposit and signed contract.  Final counts and payment will be due 2 weeks prior to the ship date.

WHAT IS THE SHIP DATE?  The SHIP DATE varies depending on the location of your event but it is the date your rental order leaves our warehouse. For delivery orders, the ship date is usually the day of the event.   For shipped orders, it can be up to 7-9 business days prior to the event depending on the transit time required by FedEx to get to your location.  The ship date can be easily found on the top right corner of your invoice.

WHAT DOES THE RENTAL FEE COVER?  The rental fee covers the cost of the actual linen rental plus processing and laundering. CA Sales tax (currently 8%) and shipping/delivery are not included. 

WHY DO YOU  NEED MY CREDIT CARD ON FILE?  To place a rental order you must provide a valid credit card to keep on file in case of incidentals such as lost, damaged or late returns. Should you acquire such charges, a representative will contact you and provide you with an invoice prior to charging your card.  Last minute add-ons will also be charged to the card on file. 

CAN I MAKE CHANGES TO MY RENTAL ORDER?  Yes, changes can be made to your rental order up to 2 weeks prior to your ship date. After the two week mark, reductions to orders will not permitted but additions may be requested based on availability.

CAN I CANCEL MY ORDER?  Yes, orders (not including custom pieces) can be canceled up to 2 weeks prior to your ship date. Orders canceled after the two week mark will forfeit all monies paid. 

HOW DO YOU HANDLE LOST, DAMAGED OR LATE RETURNS?  Lost linens and linens damaged beyond repair (i.e. tears, burns, candle wax, severe stains, permanent marker, excess mold/mildew) will acquire a replacement fee. Normal food and wine stains are not considered damages. The replacement fee amount varies per linen and is solely based on the fabric, sourcing and sewing cost. If you wish to know the replacement fee of any given linen, please email us info@modmixstudio.com and we will provide it for you.  Late returns will asses an extended rental fee of 50% the full rental value for every day the rentals are late. Shipped returns not in FedEx possession by the return due date (the following business day after event) will be considered late. 

WHEN IS MY RENTAL DUE?  All rentals are due back the following business day after the event. Will call linens are to be returned back to our office and shipped linens are to be in FedEx possession before their Ground shipping cut-off time which can vary by location. 

CAN I BE REIMBURSED FOR LINENS THAT I DID NOT USE?  Unfortunately, we are not able to reimburse any linens that were pulled for your event as they were taken from our availability for other clients.

IS THERE A MINIMUM ORDER?  Not at all, no order is too small for us! ;)

DO YOU HAVE A SHOWROOM?  Unfortunately we are currently online-based only but we will gladly mail you swatches of any fabric you would like to see.

ARE YOUR SWATCHES FREE? Yes! If you see something you like but would like to see/feel the fabric in person, email us your selection (up to 3 max) and your mailing address and we will send them over to you via USPS First Class Mail at no cost.  Additional swatches are available at $2 per swatch.

DO YOU SELL YOUR LINENS?  We finally opened our Etsy shop! If you are looking to purchase instead of rent, please visit us at ModMixHOME!

 

 

DELLIVERY/SHIPPING + RETURNS

RT DELIVERY: ModMix Studio offers round-trip deliveries within Southern California. Our RT Delivery service requires a 2 hour delivery and strike window and does not include linen set up. Linen setup/installation may be added for an additonal fee.

SHIPPING: For orders outside of Southern California, ModMix is proud to offer shipping via FedEx Ground. FedEx shipments are scheduled to arrive 2 business days prior to the event date and include a tracking number, estimated delivery date, and a return shipping label. Please note that when using this service, ModMix Studio is not responsible for any delays or mishandling of your package caused by the shipping company that might prevent a timely arrival of your order.

WILL CALL: Free will call service is available BY APPOINTMENT ONLY at our office in Orange, CA. Please note that our office is not generally opened to the public therefor an appointment must be scheduled to ensure a representative will be available.

RETURNS: For shipped orders, returns must be in FedEx posession by the Ground Shipping cut-off time on the following business day after your event. Linens should be repackaged in the original shipping box and shipping label must be adhered to the outside of the carton when dropping off at FedEx. To get more information on the Ground Shipping cut-off time, please contact your local FedEx location as it can vary by location. A FedEx pick up can also be scheduled at no additional cost by emailing info@modmixstudio.com two business days prior to your return due date with your confirmed date, pickup address, and preferred 4 hour pick up window (between 10am-6pm). Will call clients must schedule a drop off appointment at the time of pick up.